跨境电商货不对版启纠纷

买家投诉货物与描写不符或者货物数量不对，这时候卖家可以请求买家依据问题类型提供相应的证据。

Sample

DearCustomer，

Wesincerelyregretthattheitemsyou'；vereceivedinorderXxxxxwerenotasdescribed.Ourgoalistoresolveanydisputeasquicklyandconvenientlyaspossible.Choice#1:Youhaveclaimedtheitemsdidnotwork/workproperly.Willyoupleasemakeavideorecordingtoillustratethisissueandsendthemdirectlytomyemail:xxxxxxx.Thiswillallowustoverifytheproblemandhelpresolveittoyoursatisfaction.Choice#2:Youhaveclaimedtheitemsdidnotwork/workproperly.Willyoupleasetakesomephotostoillustratethisissueandsendthemtomyemail:xxxxxxx.Thiswillallowustoverifytheproblemandhelpresolveittoyoursatisfaction.Weapologizefortheinconvenienceandlookforwardtohearingfromyou.

BestRegards，

（yourname）

Sample

Dearbuyer，

Iamsosorryforourcarelessness.Ineedconfirmtheweightofparceltocheckthelessquantitywithourshipmentstaffwhojuststarttoworkaftersomedays.CouldIoffsetthe1piece'；smoneywhenyouordernexttime，andwecangiveyouagooddiscountorsendasimplegifttoyou？Orifyouaskforimmediaterefundnow，couldyougivemeyourpaypalaccount？

Iamsosorryforalltheconvenience.

BestRegards，

（yourname）

当你收到客户反应的产品与描写不符时，我们该怎么进行回复呢？例如，客户来信:

Hello，seller，I'；vegotthegoodsthatisinconsistentwiththedescription，sopleasesentagain！

信件回复模板:

Dear，

Wesincerelyregretthatyouarenotsatisfiedwithyourpurchase.Weacceptreturnsorexchangesaslongastheitemisunopenedand/orunused.Westrivetoprovideexceptionalproductsandservicetoourcustomersandyouropinionisveryimportanttous.Pleaseprovideadetailedexplanation，photosarealsowelcome.

Pleasesendyouritembackto:xx，xxxx，325000，Wenzhou，China

Wewillsendyouareplacementuponreceiptofyourparcel.Pleasebeawarethatthereturnshippingandanynewshippingchargesforareplacementitemwillbechargedtothebuyer.

Ifyouhaveanyotherconcerns，pleasecontactusthrougheBaymessagesothatwecanrespondyoupromptly，thanks！

当买家收到货物不满意并提出退货时，我们该如何应对呢？请看下列客户的信件:

Hello，seller，Idon'；tlikethegoodsyousendtome，canIreturn？当然，我们是允许退货的，因此可以回复:

Dear，

Yes，weacceptreturnorexchange.Pleasesendyouritembackto:xx，xxxx，325000，Wenzhou，China

Wewillrefund（excludingthepostage）youviaPayPalonceIreceiveyourparcel.