跨境电商货物未在规定时间内到货

货物由于一些原因仍在途中超过了规定时间未到货，或者货物损失，这些都会引起买家开启纠纷。开启纠纷后，卖家要及时和买家交流，可通过退款或重新发货来处置纠纷问题。

Sample8DearCustomer，

Wesincerelyregretthatyouhaven'；treceivedyourpackage.Wehavelookedintothismatter，andcansharethefollowinginformationaboutyourorder（No.XXXXX）:TrackingNo:XXXXXXXStatus:XxxxxxxShippedDate:XXXXXXXStandardshippingtimesareapproximately7-15businessdays，howeverwithincreasedholidaydemandtheremaybeadelayininternationaldeliverytimes.WepromiseafullrefundincludingoriginalshippingchargeiftheitemisnotdeliveredinXXXXdaysafterreceiptofpayment.Yoursatisfactionisourutmostpriority；pleasecontactusifyouhaveanyconcerns.Weapologizefortheinconvenience.Yourunderstandingisgreatlyappreciated.

BestRegards，

（yourname）

Sample9

DearCustomer，

Wesincerelyregretthatyouhaven'；treceivedyourparcelyet.WecanconfirmthatwesentyourorderonJanuary10，2014；however，wewereinformedbytheshippingcompanythatthepackagehasbeendelayedduetoproblemsontheirend.Wecanarrangereshipmentorafullrefundtoyou.Pleaseletusknowwhatisyourpreferredoptionandwe'；llresolvethismatterasquicklyaspossible.Weapologizefortheinconvenience.Yourunderstandingisgreatlyappreciated.

BestRegards，

（yourname）