跨境电商退换货提醒邮件范文

如果客户提出想退货或换货，若赞成，客服人员应在邮件中给予提醒如何退换货，提供退货地址。当然，一定要提示客户退换的货物是不能影响二次销售的，客服人员可以在信中加一句“退回的货物应坚持完好无损”即“Returnedgoodsmustremainintactandinperfectcondition”，以保护卖家的权益。可以参考下列范文给予回复。

范文

Dearfriend，

Yeah，wecanaccepttheexchange.Pleasekindlyreturnbacktofollowingaddress:

Attn:

Address:

ZipCode:

Phone:

Pleasemakesureallthereturnsshouldincludealltheoriginalproducts，packages，accessoriesandgifts（ifthereisany）inare-saleablecondition.

Pleasealsobenotedthatthereturncostshouldbeacceptedatyourend.Wewillsendyouthenewcorrectoneuponreceivingthereturntrackingnumber.

Wehaveanothersolutiontohelpyousolvetheissueeasier.Ifyoucanhelpusbearthecostof$XX，wecansendyouanewonedirectlywithoutthereturn，inthatcaseyouneedpayforthehighlyreturningshippingfee.

Bestregards！