跨境电商收到中差评的邮件回复范文

范文

Dearfriend，

Wearesosorrytocheckthatyouleaveusneutralfeedbackoftheorder.

Wearesosorryabouttheproblemyoutoldus.

Ifyoucanchangethefeedback，wecanofferyou$1to$5offinyournextneworder.

Wouldyoupleasechangethefeedback？Pleasecheckheretochangethefeedback:http://www.XXXXXXXXXXX.com.

Wearebeggingforyourforgivenessandunderstanding.

Thankyouinadvance.

Haveaniceday！

范文

DearXXX，

Wearesosorrytoseethatyouleftnegativefeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.Youknowafive-starisreallyimportantforus.Iwouldbegratefulifyoucanchangeyourfeedbacktofive-star.

Thebelowprocedurecanhelpyouchangethefeedback.

（1）SignintoMyAliExpress.

（2）GotoTransactions，clickManageFeedbackthenclickActiveFeedback.

（3）ChooseanorderandclicktheReviseFeedbackbutton.

（4）OntheRequestBuyerFeedbackRevisionpage，enteryourreasonandclickReviseFeedback.

Regards.

（yourname）

下面介绍一些常用句型。

（1）Wearesosorrytoseethatyouleftnegativefeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.很遗憾看到您最近在我们店铺的购置中给予了差评。

（2）Wouldyoupleasechangethefeedback？您能修改一下评价吗？

（3）Wehopeyoucanreviseyourfeedbackintoapositiveonetous我们希望您能将评价改为好评。