跨境电商包裹退回的回复模板

跨境电商包裹退回具体的回复模板可参考下列范文：

范文

DearXXX，

Wearesorrythatwefoundthatyouritemisreturningbacktousduetothewrongaddress.

Wewillresendyouanewoneuponreceivingthereturn，hopeitcanmatchyourpurpose.

Bestregards！

范文

DearXXX，

Regardingtoyourdisputeof“Notreceivingtheparcel"；，wearesorrytoinformyouthatthegoodsisreturningbacktousbecauseitissaidthatyouraddressisinvalid.Whatsolutionwouldyouliketotake，tohaveafullrefundoranewreplacement？

Pleasekindlyadviseandclosethedisputeforus.

Bestregards！

范文

Dearvaluedcustomer:

Hello！IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC8623569026HKandIamhappytoassisttoday.

Iregrettoinformyou，aspercurrenttrackingresult，yourpackageisundergoinganunusualcondition.Itisreturningbacktous.Thepossiblereasonforreturningwillbewrittenonthepackage.Icaninformyoufurtheronceitreturnsbacktous.Dependingonthisunusualsituation，Iwouldliketogiveyoumyapologiesfortheinconvenience.Iamwillingtoresolvethisproblembymakingfullrefundorreplaceoneandsendtoyou.Pleaseindicatemehowyouwouldliketoresolve.

Again，pleaseacceptmysincereapologies.Haveaniceday！

Bestregards.

范文

DearXXX，

Wearesorrythatthegoodsisreturningbacktousduetowrongaddress.

Canyoutellmeacorrectaddress？

Wearehappytoarrangethenewshipmenttoyou，butcouldyoupleasekindlyhelpuscoverthefreight？