跨境电商客服如何处置商品短装纠纷

与处置商品质量问题一样，客服人员收到客户投诉后，第一步，应向客户索取相关商品短装证明；第二步，如果明确是商品数量少了，向户报歉并提供解决计划，抚平客户心中的不满。具体可以参考下列范文。

范文

Dearvaluedcustomer，

Ifyourpackageismissingsomeoftheitemsthatyouhaveordered，pleasetakeclearphotosoftheitemsthatyouhavereceived，andsendthemtous.Wecanthenproceedtosendyouthemissingitem（s）assoonaspossibleoryoumaytellusyoursolution.

Thankyouforyourtime.

范文

DearXXX，

Wearesorrytohearthat.Ourwarehouseinspectormusthaveneglectedit.Theshort-shippedgoodswillbeforwardedtoyoushortly.Couldyoupleasekindlycancelthedispute？Asitwillcausehugenegativeeffectstoourbusiness.Thankyousomuchforyourkindness.

Bestregards.

下面列出了一些常用短语和句型。

Wearesorryto我们很负疚

Muchtoourregret，we我们很遗憾

Wearewritingtoapologize我们写信的目标是向您报歉

Weareindeedverysorryabout我们十分负疚

Wefeelawfullysorryabout我们感到十分负疚

Wewouldliketogiveyouoursincereapologyfor对于......我们向您真挚报歉