跨境电商商品尺寸/规格问题咨询回复范文

一般来说，客户咨询商品尺寸主要分为了解库存情形、转变尺寸或规格，或给出建议尺码（如服饰类）等几种情况。客服人员回复时，除要掌握好对商品的熟习专业度外，还应同时给出中肯的看法，按实际情形告诉客户商品的尺寸信息。下列范文可供参考。

范文——回复商品规格情形

Dearcustomer，

Thanksforyourinquiry.ThephonecaseyoumentionediscompatiblewithiPhone6，iPhone6Plus，iPhone7，iPhone8.Youcancheckitsspecificationsasthescreenshotshown.

Pleasefeelfreetocontactusifyouhaveanyquestion.Thankyou.

范文——给客户建议尺码

DearXXX，

Sopleasedtohearfromyou.Accordingtowhatyoudescribed，werecommendyoushouldtakesizeXX.Lookingforwardtoyourfurthercontact.Thankyou.

范文

Hello，XXX，

Happytobeatyourservice.Basedontheinformationyouprovide，Ithinkshoesize41.5willfityourfootthicknessandheight.

Don'；thesitatetoreachmeifyouneedanything.Thankyou！

范文

DearXXX，

Thanksforyourinquiry.

Yes，thisonehasothercolour（s）/style（s）/photo（s）asattached.Wouldyoupleaseadvisewhichoneisyourfavorite？Thankyou！

常用短语:

specification规格size尺码model型号itemNo型号netweight净重