跨境电商价钱无法优惠如何回复

当客户咨询的商品没有价钱优惠时，客服人员使用柔和的语气，礼貌地婉拒客户提出的降价要求，并给出合理的缘由。一般来说，拒绝降价的理由有以下几种。

（1）公司成本高，原资料和人力成本都在上涨，此价钱已经是最低价了。

（2）利润空间低。由于行业竞争剧烈，此价钱程度几乎没有利润可赚了。

（3）公司目前暂时没有优惠活动，此系列商品的价钱已经是最低的了。

（4）商品质量好，高价钱意味着高质量。

在解释完不能降价的理由后，客服人员除了强调公司商品的质量以外，可以顺带给客户推荐其他价钱稍低的商品，让客户了解更多的相关商品。以下范文可供参考。

范文

DearXXX，

Thankyouforyourinterestinouritem.

Wearesorrythatwecouldnotofferthelowerprice，becauseourofferpricehasbeencarefullycalculatedandourprofitmarginisreallyverylimited.

Ipromiseyouthatthequalityofproductsisabsolutelygood，ifnot，wecanacceptthereturnforfullrefund，butIthinkyouwilldefinitelyloveit.

pleasedon'；tworry.Wewillnotdisappointyou.Youwillgetthebestqualityproductatthebestprice.Alsoourprofessionalteamwillgivethebestservicesthatyouneverhavebefore.

Ourcompanyhasbeenmanufacturinghighqualityproductsforover10years，andhasmorethan6yearsexperienceofexportingtooverseascountries.

Thanks.

范文

DearXXX，

Gladtoreceiveyourmessage，I'；msosorrythat，wearenotabletoofferyouthementionedprice.Actually，ourpricehasbeenunchangedforalongperiod，eventhoughthelabourandrawmaterialcostsareincreasing.

Ifyoudon'；tmind，mayIrecommendyoutotheX（thenameofproductsoritemnumber）.Thesearealsohot-sellingproductsbutwithlowerprices.Hopeyouwillfindtheminteresting.

Pleaseletmeknowifyouhaveanythoughts.Thankyou.

范文

HiXXX，

Accordingtoourcompany'；spricingpolicy，wearesorrythatwecouldn'；tofferanydiscountatthemoment.MayIsuggestyouaddtheitemintothecartbeforehand？Astherewillbeabigsaleattheendofthismonth.Thankyou！

范文

DearXXX，

Thanksforyourmessage.

Muchtoourregret，wecannotevenslightlycutdowntheprice.Tocopewithtoughcompetitioninthemarket，wehaveofferedyouourlowestprice.Pleasealsoconsideritsqualityandourservice.

Thanksforyourkindunderstandingandlookingforwardtoestablishinglongtermrelationshipwithyou.