跨境头条
当客户付款后,卖家最好能在最短的时间内发货,客服人员发送邮件告诉客户这个订单已经付款成功,...
当客户付款后,卖家最好能在最短的时间内发货,客服人员发送邮件告诉客户这个订单已经付款成功,并告诉其店铺安排发货的时间;若不能及时发货,要在信中向客户说明,以期取得原谅。最后,客服人员也需要在信中提示客户收到货后给予好评或反馈信息。下列范文可供参考。
范文
DearXXX,
Thanksforyourorder.Wearepreparingtheorderaccordinglyforyou.Shipmentwillbeavailablein3days.Wewillsendyouthedetailedshippinginformationbythen.
Bestregards!
范文
Dearvaluedcustomer,
Thankyouforchoosingourproducts.
Youritemwillbearrangedwithin24-48hourstogetcouriernumber.Anditwouldtakeanother2daystobeonlinefortracking.
Wewouldchecktheproductqualityandtryourbesttomakesureyoureceiveitinasatisfactorycondition.
Thanksforyourpurchaseagainandwewillupdatecouriernumbertoyousoon.
范文
DearXXX,
YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXbusinessdaysaspromised.Afterdoingso,wewillsendyouanE-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!
Bestregards.
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