跨境电商相关色彩商品没有库存的回复范文

对于没有存货的商品，客服人员除应告诉客户实际情形外，还应尽可能地给客户推荐其他相关商品，以进一步店铺总体销量，可以参考下面的范文。

范文：

DearXXX，

Wearesorrytoinformyouthatthelightbluecolourdressisoutofstockatthemoment.Wewillletyouknowoncewefillupourinventory.

Also，we'；dliketorecommendotherpopularcolors，whicharealsoveryhot-sellinginthissummer.Hopeyouwilllikeit.

Youcanclickonthefollowinglinktocheckthemout.Thankyou！

Bestregards.

Rosa

范文：

Hi，there！Sorrywedon'；thavethatcolourinstocknow，Doyoumindifrecommendyoutosomeothersimilardresseswhicharealsoverypopular？Ibetitmustlookgreatonyou！

范文：

Goodmorning/afternoon/evening！Sorrythattheitemhasbeensoldout.Couldyouliketotryontheothershirt？Theseareourhot-sellingitems.

范文：

Thanksforyourquickpayment，butwe'；resorrytotellyouthatoneofyouritemisnotinstocknow.

Justwonderifyouwanttochangeanothersimilarwithdifferentstyles.Thephotoshadbeensenttoyourmailbox.Justchoosetheonetoreplaceanothernotinstockoryoujustwantyourmoneyback.Wewillawaityourreply.Pleaseacceptoursincereapologyforsuchaproblem.

Ifyouneedanything，pleasefeelfreetocontactus.

Kindregards

范文：

Thanksforyourorder，butwe'；resorrytoinformyouthatyouritemhasbeensoldout.Justwonderifyouwouldacceptafullrefundornewreplacement.Pleaseacceptoursincereapologyforsuchaproblem.Wewillawaityourreply.

Ifyouneedanything，pleasefeelfreetocontactus.

Kindregards.

常用短语：

outofstock没有库存instock有存货

soldout卖光了replacement取代inventory库存