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跨境物流

客服人员答复客户有关跨境物流投递时效时,可先查询物流公司提供的时效,如遇到一些特别情形,如...

跨境电商物流时间咨询回复的参考范文

港勤集团港勤集团 2023年12月29日 跨境电商咨询回复物流时间

客服人员答复客户有关跨境物流投递时效时,可先查询物流公司提供的时效,如遇到一些特别情形,如节假日、恶劣气象等,要及时提示客户投递时间会相应延长。下列范文可供参考。

跨境电商物流时间咨询回复的参考范文

范文

Dearcustomer,

Thankyouforyourorder.

WewillsendthembyEUBwithatrackingnumber.Normallyitwilltakeabout7-15businessdaysarriveinyourcountry.IsthatOKforyou?Lookingforwardtohearingyousoon.

Haveaniceday.

范文

Goodmorning/afternoon/evening.WewillsendthembyChinaPostAirmail.Itwilltakeabout30-40daysreachthedestination.ChinaPostisthebiggestlogisticscompanyinChina,anditwillkeeptheitemssafe.Youcouldchooseothershippingcompany,butyouneedtopaymoreshippingfeeforthem.Sowhichwaydoyouprefer?

Haveaniceday.

范文

Dearfriend,

Wewillcheckthegoodsbeforeshipment,whichusuallytakesseveralhours.

Sothepackagewillsendtoyouin48hoursafteryoufinishthepayment,wewillsenditbyXXXXXXX,itwilltakeXXdaysfordeliveryifnospecialcircumstancesintransit.

Bestwishes.

范文

DearXXX,

Thanksforyourinquiry.

Generally,wewouldarrangeyourproductwithin2-3businessdaysuponreceiptofyourpayment.Normallyinternationalshippingwouldbeslowerthandomestic.Itusuallytakes7-21businessdaysbyChinaPost,or3-15businessdaysbyEMS/FedExtoyourcountry.Andsometimesifsomeuncontrollablesituationshappened,suchasbadweather,holiday,etc.,itwouldbeslowerthanthat.

Thankyouforunderstanding.

范文

DearXXX,

Yeah,thedropshipping(直销航运)isavailableforus.

Youjustneedtogiveustheitemspecification,buyeraddressandtheshippingcarrier.Ourprofessionalteamwillhelpyouhandleanyotherthingsatourend.

Ifyouhaveanyfurtherquestions,pleaseletmeknow.

Thanks.

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