跨境电商客服取消订单回复

在交易流程中，客户提出取消订单的申请时，客服人员需及时与客户交流取消订单的原因，留意避免涌现成交不卖，依据具体情形选择赞成取消订单或拒绝取消订单。因此，在这一流程中，客服人员与客户的交流尤为重要。

范文

DearSir/Madam，

Wereceiveanordercancellationrequestfromyou.Weacceptthecancellation，andpleasechoose"；Idon'；twanttheproducts"；forcancelingreason.Ifanythingwecanhelpyou，pleasekindlyletusknow.

范文

HiXXX，

Wehaveacceptedthecancellation.Justareminder:normallyyouwillreceivetherefundin3-15businessdays.Bytheway，couldyoupleasekindlyhelpustogetapositivefeedbackatyourconvenience？

Thanksforyourkindlycooperationandsupportsinadvance.

Bestregards！

然而，并不是所有提出取消订单的要求都可以赞成。例如，卖家已经把货物寄出去了，这种情形下，客服人员需要跟客户解释不能取消订单的原因，并提出解决计划，希望能取得客户的原谅。

范文

DearXXX，

Wereceivedyourorderchangerequestbutwearesorrytoinformyouthatitistoolatetochange，becausewealreadyhavearrangedtheshipmentforyou.

Pleasekindlycheckwhetheryoucanusetheitematyourend.Ifreallynot，pleasesubmit“Return&；Refund”requestsothatwecanreturnthemoneybacktoyouprovidedthegoodsareintact.

Bestregards！

范文

DearXXX，

Thanksforyourorder.However，theproductyouselectedhasbeenoutofstock.Wouldyouconsiderwhetherthefollowingsimilaronesarealsookforyou？

http://www.XXXXXXXXXXX.com

http://www.XXXXXXXXXXX.com

Ifyoudon'；tneedanyotheritem，pleaseapplyfor“canceltheorder”.Andpleasechoosethereasonof“BuyerOrderedWrongProduct”，Insuchcase，yourpaymentwillbereturnedin7businessdays.

Sorryforthetroubleandthankssomuchforyourunderstanding.