跨境电商订单超重的邮件模板

订单超重导致无法应用小包免邮的回复

DearXX，

Unfortunately，freeshippingforthisitemisunavailable.

Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg，whichcanbeshippedviaChinaPostAirMail.

However，theitemyouwouldliketopurchaseweighsmorethan2kg.

Youcaneitherchooseanotherexpresscarrier，suchasUPSorDHL（whichwillincludeshippingfees，butwhicharealsomuchfaster）.

Youcanplacetheordersseparately，makingsureeachorderweighslessthan2kg，totakeadvantageoffreeshipping.

Ifyouhaveanyfurtherquestions，pleasefeelfreetocontactme.